Effective Date: 21 Feb 2025

Welcome to TridentKandy.lk (the “Website”). At TridentKandy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including booking a room and making online payments.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We may collect the following types of information when you use our Website:

a. Personal Information

• Name
• Contact information (email address, phone number)
• Payment information (credit/debit card details, billing address)
• Booking details (check-in/check-out dates, room preferences)
• Identification documents (if required for verification)

b. Non-Personal Information

• IP address
• Browser type and version
• Device information (e.g., operating system, device type)
• Usage data (e.g., pages visited, time spent on the Website)

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website, analyze trends, and administer the Website. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your room bookings and payments.
• To communicate with you regarding your bookings, inquiries, and updates.
• To improve our Website, services, and customer experience.
• To send promotional offers, newsletters, and marketing communications (with your consent).
• To comply with legal obligations and protect our rights and interests.
  
  

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, and delivering services.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., court orders, government inquiries).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at Email: buzzus@tridentkandy.lk or Phone: (+94)-703 372020.

6. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website with a new effective date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TridentKandy
Email: buzzus@tridentkandy.lk
Phone: (+94)-703 372020

Thank you for choosing TridentKandy. We value your trust and are committed to protecting your privacy.

[End of Privacy Policy]